2 in 1 beard and body cleansing gel
Pickup available at DIX30
For gifts that impress.
Frequently asked questions
Frequently asked questions
Order processing typically takes 12-24 hours. Then, the delivery time depends on your geographical location and can vary from 2 to 4 working days. Residents of Greater Montreal can sometimes receive their package the next day.
What is the estimated delivery time?
Order processing typically takes 12-24 hours. Then, the delivery time depends on your geographical location and can vary from 2 to 4 working days. Residents of Greater Montreal can sometimes receive their package the next day.
How can I track my order?
A tracking number will be available as soon as your order is shipped. You can use this number to track the progress of your package.
I would like to send a gift to someone, how do I do it online?
1. Select products online and add them to your cart.
2. You also have the option of having your products packaged in a gift box for $7 more. Simply check the “Gift Box” option in your cart.
Are all online products available in your stores?
All our products are available at the DIX30 branch. Additionally, orders placed online can be picked up in store.
How do I modify or cancel an order?
Please note that we cannot accept the cancellation of an order once it has been processed. To make changes to your order, please contact us before your package ships. If your package has already been shipped, we recommend contacting the shipping distributor directly to update your shipping address.
If the package is returned to us due to an incorrect address or undeliverable, please note that you will be responsible for return shipping costs.
What should I do if I receive an incorrect product?
If you received an item that does not match your order, please contact us within 5 days of receipt.
How can I make changes to my order before it ships?
Please contact us with your order number if you wish to make any changes. Please note that we cannot guarantee item change if your order has already been processed. However, we would like to inform you that you have the possibility of exchanging your items free of charge at our points of sale.
Do you offer in-store pickup service?
Yes, we offer in-store pickup service. When ordering online, you can choose the in-store pickup option as your delivery method. Once your order has been processed and ready, you will be informed by email or telephone to collect your package from our designated store. Be sure to check store hours before heading there.
What is the manufacturing origin of your products?
All our products are designed and manufactured in Quebec, in different regions. We are proud to support local brands and promote products made in Quebec. You can consult our directory for more information on the brands we offer at Signé Local.
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